Privacy Policy

We may collect the following types of information when you interact with our website or clinic:

• Contact information: first name, last name, mobile phone number, and email address submitted through our appointment request, contact, or newsletter signup forms.
• Pet information: pet name, breed, and reason for visit provided when requesting an appointment.
• Message content: any questions or notes you include in a contact or inquiry form submission.
• Technical data: browser type, device type, referring pages, and approximate location data collected automatically to improve site performance and security.

We use the information we collect to:

• Respond to appointment requests and inquiries from pet owners.
• Communicate with you about your pet's care, reminders, and follow-ups.
• Manage client relationships and organize submissions into our customer relationship management (CRM) system and future communication pipeline.
• Send newsletters, promotions, and pet health updates when you opt in.
• Improve our website content, services, and user experience.
• Comply with legal, regulatory, and professional veterinary obligations.

By providing your mobile phone number and opting in, you consent to receive automated and non-automated text (SMS) and MMS messages from Faithful Friends Animal Hospital regarding appointment reminders, pet care updates, prescription notifications, and important service alerts. Message frequency varies, and standard message and data rates may apply.

You may opt out of receiving text messages at any time by replying "STOP" to any message we send, or by contacting us using the details below. For assistance, reply "HELP" or contact our clinic directly.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell, rent, or trade your personal information. We may share information with:

• Trusted service providers who help us operate our website, manage appointments, process prescriptions, and maintain our CRM and communication tools, all under appropriate confidentiality agreements.
• Pharmacy partners when you request a prescription through our online pharmacy portal.
• Legal authorities if required by law, court order, or to protect the rights, safety, or property of our clients, pets, or staff.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We retain personal and pet health information for as long as necessary to provide veterinary care, fulfill the purposes described in this policy, and comply with Florida veterinary record-keeping requirements. You may request deletion of non-medical marketing data at any time.

We implement reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Our website may use cookies and similar technologies to enhance your browsing experience and analyze site traffic. You can control cookies through your browser settings. Disabling cookies may affect some site functionality.

You have the right to:

• Request access to or a copy of the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request that we delete certain personal data, subject to legal and medical record retention obligations.
• Opt out of marketing communications at any time.

To exercise any of these rights, please contact us using the details below.

Our website is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so we can remove it.

Our website contains links to third-party services, including our online appointment booking and pharmacy partners. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

If you have questions about this Privacy Policy or how we handle your information, please contact us: